1. Which regions support delivery
Due to the impact of the epidemic, transportation conditions are limited, and currently only orders from the United States are supported. If the delivery area is adjusted in the future, it will be announced on the website without prior notice. We apologize if it affected you.
2. Modify the address
Please check the order information carefully before payment. Shipping information cannot be changed after shipping. If the address cannot be delivered due to the wrong address, if you need to modify the address, you can send an email to [email protected], and we will try our best to contact the courier company to modify it. The resulting additional shipping or additional charges are borne by the customer.
3. Order processing time
Our hours of service are Monday-Friday/9:00AM-6:00PM（EST）. For all US paid orders, we process within 1-3 business days.
Note: Order processing ends at 6:00 pm every day, orders placed after 6:00 pm will be prioritized on the next business day. Saturday and Sunday orders will be prioritized starting Monday.
4. What should I do if the order processing time is too long?
We are sorry if there is a timeout. You can contact us at [email protected]; we will process your order as soon as possible. If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account. Refund arrival time varies by payment method, but usually takes one to two business days.
5. How long will it take for the product to be shipped?
We use Standard shipping for free shipping and do not charge courier fees. Orders arrive within 3 to 8 business days of shipping. If you need to speed things up, you can choose our DHL/UPS Express, the express fee is $9.99, and the order will arrive within 2 to 6 business days after it ships.
After placing an order, we will send an email to your mailbox with the order number and order tracking code, please keep it safe, this is your proof of purchase at layjewelry.com.
6. Delivery time
Delivery time for orders is 6-11 business days. Orders are not shipped or delivered on weekends or holidays. In the event of a large-scale event, the number of active orders increases sharply, and there will be a slight delay in delivery. Please forgive me.
7. How to deal with the long transportation time of the goods?
If the user does not receive the Jewelry display rack within the standard delivery time, you can contact us at [email protected] and we will try our best to help you contact the logistics company.
8. Sales Tax
Sales tax is borne by the customer.
We strongly recommend customers to register an account with us to track their orders.
We pack it in a special bag, then pack it into an outer box and seal it for shipping. Please check that the package is in good condition before signing for it. If the Jewelry display rack is damaged or dirty, please reject it and contact customer service to explain the reason in time, we will follow up in time.
10. Unclaimed orders
Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We do not take any responsibility.
11. Sign for receipt
Please check that the Jewelry display rack is in good condition before signing for it.
If the package is damaged or out of stock, please reject it and contact customer service in time, we will follow up in time;
If you find any damage to the Jewelry display rack after receiving it, please contact us in time and we will take care of it properly.
If others sign for receipt, it shall be deemed that the consignee himself signed for receipt;
If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.
In response to COVID-19, all our carriers are taking precautions to ensure the health and well-being of their drivers and customers, and transit times may increase.
We hope you understand and appreciate the steps we are taking to protect you and ensure we can continue to operate as normal.