1. How to cancel the order?
After the order is paid successfully, the user can check the order status in the account order details.
Cancellation is supported within 30 minutes, you can cancel the order in the order details. Payment will be fully refunded to your payment account within 1-2 business days after the order is cancelled. The exact refund time depends on your payment method.
If the order has already been packed and shipped: The order cannot be cancelled because the order has already been processed and the package cannot be returned.
If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected] and the resulting return shipping and other additional costs will be borne by the customer.
2. What if the product is damaged during shipping?
Sorry, you did not receive the Jewelry display rack in perfect condition, please send your unboxing video and order number to [email protected] and we will arrange for a re-shipment or partial refund.
3. What if the product is out of stock?
Before delivery, we will carefully check the contents of the package, if you encounter missing Jewelry display rack, please email [email protected] to contact us, you need to provide the unboxing video and order number, we will arrange for you to re-issue or partially Refund.
4. Return validity period
Our returns and exchanges are valid until 7 natural days after the arrival of the Jewelry display rack. If more than 7 natural days have passed since you received the Jewelry display rack, we will not be able to provide you with a return or exchange.
Brand new products purchased at layjewelry.com do not affect secondary sales. Within the validity period of the return, you can contact the customer service to negotiate a refund (for damage to the Jewelry display rack caused by human and external reasons, returns and exchanges are not accepted).
5. Under what circumstances can I return it?
If you find a quality problem with your Jewelry display rack 7 natural days after you received it, please send an email to [email protected] with your order number and a photo of your Jewelry display rack quality problem. Returns can be made after the return request is confirmed.
Return Requirements: (If the requirements below are not met, returns may be refused.)
Jewelry display rack must be brand new
Jewelry display racks must include original packaging.
Please be sure to contact us before returning the item, otherwise it will not be processed.
Please understand that we do not accept returns for used Jewelry display racks.
If there is no Jewelry display rack quality problem, the return shipping cost due to customer’s personal reasons (such as dislike/wrong color, etc.) will be borne by the buyer.
KNOX DIAMONDS AND JEWELRY LLC is responsible for returns due to defective/damaged/lost/wrong items, return shipping will be borne by KNOX DIAMONDS AND JEWELRY LLC.
We do not charge re-listing fees.
6. How to return?
For returns, please contact us at [email protected] Before returning, please explain the reason for the return and provide an invoice or screenshot to confirm the order number. After confirming the return request, please return the item to the return address.
Our mailing address is: 3321 SUNSET KEY CIRCLE UNIT 108, PUNTA GORDA, Florida, United States.
In order to process your refund in a timely manner, please be sure to send a return notification email to [email protected] with the following information:
Courier company name, tracking number
7. Return packaging issues
Please return it in the original packaging. KNOX DIAMONDS AND JEWELRY LLC is not responsible for collision damage during the transportation of original boxes that have never been used.
8. What if the product is damaged during return shipping?
You can negotiate with the courier company and ask the courier company to make relevant compensation.
Tips: Before handling the return business, you should take photos and videos of the Jewelry display rack in detail, and save the evidence that the Jewelry display rack is in good condition before mailing, so as to negotiate compensation later.
9. How to get a refund?
Once the returned Jewelry display rack reaches KNOX DIAMONDS AND JEWELRY LLC’s warehouse and is successfully inspected, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. The exact refund time depends on your payment method, please be patient and do not rush.
10. Delayed or lost refunds
If you haven’t received your refund after 2 business days, please check your payment account again first. Then contact your account company and it may take some time for your refund to be officially issued. If you’ve done all of this and haven’t received your refund 10 business days after our refund, please contact us: [email protected]